After-Sales Technician Supervisor (Duka/LD)

Minimum Qualifications:

• Bachelor’s degree in Mechanical Engineering, Automotive Technology, or a related field.
• COREN, PMP, or relevant certification.

Experience:

• Minimum of 7 years of experience in after-sales services, with at least 3 years in a supervisory or leadership role within the automotive industry.

Skills:

• Strong technical knowledge of automotive systems and repair techniques.
• Excellent diagnostic, problem-solving, and communication skills.
• Proficiency in automotive diagnostic software and tools.
• Strong leadership and team management abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Knowledge of the Nigerian automotive market and after-sales service practices is an advantage.

Role Description: The After-Sales Technician Supervisor will oversee and manage all after-sales technical support activities within our automobile company. This role is crucial for ensuring that all technical issues, repairs, and maintenance services are handled efficiently, cost-effectively, and in a timely manner to support customer satisfaction and loyalty. The ideal candidate will have strong leadership abilities, excellent technical skills, and extensive experience in after-sales services within the automotive industry.

Key Responsibilities:

• Technical Supervision:

  • Oversee and manage the daily operations of the after-sales technician team.
  • Ensure all repair and maintenance tasks are performed to the highest quality standards.
  • Diagnose complex technical issues and provide guidance to technicians for effective resolution.

• Customer Service:

  • Ensure timely and effective resolution of customer complaints and service requests.
  • Maintain high levels of customer satisfaction by delivering excellent after-sales support.
  • Communicate with customers to provide updates on service progress and ensure clarity on technical issues.

• Team Leadership:

  • Lead, mentor, and motivate the after-sales technician team, fostering a positive and productive work environment.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Identify training needs and coordinate training sessions to enhance team skills and knowledge.

• Process Improvement:

  • Develop and implement after-sales service policies, procedures, and standards to streamline operations and improve service quality.
  • Identify opportunities for process improvements and implement effective solutions.

• Inventory Management:

  • Work closely with the inventory management team to ensure availability of necessary spare parts and tools.
  • Monitor and maintain accurate records of all tools and equipment used in after-sales services.

• Quality Assurance:

  • Implement quality assurance measures to maintain high service standards.
  • Conduct regular audits of service activities to ensure compliance with company policies and procedures.

• Reporting and Analysis:

  • Prepare and analyze after-sales service reports to track performance metrics and identify trends.
  • Make data-driven recommendations for improving after-sales service operations.

• Compliance and Risk Management:

  • Ensure compliance with all relevant regulations, standards, and company policies.
  • Identify and mitigate risks related to after-sales services, including safety and quality issues.
  • Implement measures to safeguard tools and equipment against theft, damage, or loss.