Heavy-Duty Customer Service Officers

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• NIMN, ISMMN certification or other related certification.

Experience:

• Minimum of 2 years of experience in customer service, preferably within the automotive industry, with a focus on heavy-duty vehicles.

Skills:

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Knowledge of the Nigerian automotive market and customer service practices for heavy-duty vehicles is an advantage.

Role Description: The Heavy-Duty Customer Service Officers will be responsible for delivering high-quality customer service and support for our heavy-duty vehicle clients within our automobile company. Reporting to the Customer Service Supervisor, these roles are vital for ensuring customer satisfaction through effective handling of inquiries, complaints, and service requests specific to heavy-duty vehicles. The ideal candidates will possess strong communication skills, a customer-focused attitude, and experience in customer service within the automotive industry, particularly with heavy-duty vehicles.

Key Responsibilities:

• Customer Support:

  • Respond to customer inquiries regarding heavy-duty vehicles via phone, email, and in-person in a timely and professional manner.
  • Provide accurate information about heavy-duty vehicle products, services, and policies.
  • Assist customers with service requests and schedule appointments for repairs and maintenance of heavy-duty vehicles.

• Complaint Resolution:

  • Handle customer complaints related to heavy-duty vehicles effectively and efficiently, ensuring resolution to the customer’s satisfaction.
  • Escalate complex issues to the Customer Service Supervisor when necessary.
  • Follow up with customers to ensure their issues have been resolved.

• Documentation and Reporting:

  • Maintain accurate records of customer interactions, transactions, and service requests specific to heavy-duty vehicles.
  • Prepare and submit regular reports on customer service activities and trends for heavy-duty vehicles.
  • Document and report recurring issues to the Customer Service Supervisor for further action.

• Process Improvement:

  • Identify opportunities to improve customer service processes related to heavy-duty vehicles and suggest enhancements.
  • Participate in team meetings to discuss service improvements and share best practices.

• Collaboration:

  • Work closely with other departments, such as sales and service, to ensure a seamless customer experience for heavy-duty vehicle clients.
  • Communicate customer feedback and insights to relevant departments to drive continuous improvement.

• Quality Assurance:

  • Adhere to company policies and procedures in all customer interactions, particularly those involving heavy-duty vehicles.
  • Ensure that all customer service activities meet the company’s quality standards.