Duka/Light-Duty Customer Service Officers

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• NIMN, ISMMN certification or other related certification.

Experience:

• Minimum of 2 years of experience in customer service, preferably within the automotive industry.

Skills:

• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to work effectively in a team environment and manage multiple tasks simultaneously.
• Knowledge of the Nigerian automotive market and customer service practices is an advantage.

Role Description: The Duka/Light-Duty Customer Service Officers will be responsible for providing exceptional customer service and support to clients of our automobile company. Reporting to the Customer Service Supervisor, these roles are crucial for maintaining high levels of customer satisfaction through effective handling of inquiries, complaints, and service requests. The ideal candidates will possess excellent communication skills, a customer-centric attitude, and experience in customer service within the automotive industry.

Key Responsibilities:

• Customer Support:

  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Provide accurate information about products, services, and policies.
  • Assist customers with service requests and schedule appointments for repairs and maintenance.

• Complaint Resolution:

  • Handle customer complaints effectively and efficiently, ensuring resolution to the customer’s satisfaction.
  • Escalate complex issues to the Customer Service Supervisor when necessary.
  • Follow up with customers to ensure their issues have been resolved.

• Documentation and Reporting:

  • Maintain accurate records of customer interactions, transactions, and service requests.
  • Prepare and submit regular reports on customer service activities and trends.
  • Document and report recurring issues to the Customer Service Supervisor for further action.

• Process Improvement:

  • Identify opportunities to improve customer service processes and suggest enhancements.
  • Participate in team meetings to discuss service improvements and share best practices.

• Collaboration:

  • Work closely with other departments, such as sales and service, to ensure a seamless customer experience.
  • Communicate customer feedback and insights to relevant departments to drive continuous improvement.

• Quality Assurance:

  • Adhere to company policies and procedures in all customer interactions.
  • Ensure that all customer service activities meet the company’s quality standards.