Position: Fleet Services Team Lead
Location: Asokoro, Abuja
Salary: NGN1M monthly (Gross)
Employment Type: Full-Time
Job Summary
We are seeking an experienced and dynamic Team Lead to oversee our Car Rentals/Car Hire Services. This leadership role involves managing all aspects of our car rental operations, including vehicle management, staff supervision, client acquisition, and logistical coordination. The ideal candidate will possess a strong background in vehicular operations, logistics, and client management, with a proven track record of success in similar roles. This position requires exceptional organizational skills, the ability to lead and motivate a team, and a deep understanding of the car rental industry.
Key Responsibilities
● Lead, mentor, and manage a team of drivers and staff within the car rental department.
● Conduct regular training sessions and performance evaluations to ensure high standards of service and operational efficiency.
● Develop and implement standard operating procedures (SOPs) for staff to follow.
● Oversee day-to-day operations of the car rental services, including vehicle allocation, scheduling, and maintenance.
● Ensure that all vehicles are well-maintained, clean, and in compliance with safety regulations.
● Manage logistics related to vehicle delivery, pick-up, and client requests.
● Develop and maintain relationships with high-profile clients, including embassy staff, foreign missions, government agencies, and other key accounts.
● Proactively seek new business opportunities and expand the client base.
● Address client inquiries, concerns, and feedback to ensure exceptional customer satisfaction.
● Collaborate with senior management to develop and implement strategies for business growth and operational improvements.
● Analyze market trends and competitive landscape to identify opportunities and threats.
● Prepare and present regular reports on departmental performance, including financial metrics, customer satisfaction, and operational efficiency.
● Ensure accurate documentation and record-keeping for all transactions and operational activities.
Qualifications
● A Degree in Business Administration, Logistics, Transportation Management, or a related field.
● Certifications in management or logistics, or related is a plus.
● At least 5 years of experience in car rental services, logistics, or vehicular operations.
● Proven track record of managing teams, optimizing operational processes, and achieving business targets.
● Strong leadership and team management skills with the ability to motivate and guide staff.
● Excellent organizational and time-management abilities.
● Proficiency in logistics and vehicular operations.
● Outstanding customer service and client management skills.
● Strong communication and interpersonal skills.
● Familiarity with relevant software and tools used in car rental and logistics management.
Benefits
Travel benefits
Medical Coverage
Annual Leave
Pension
13th Month Salary
Vacation allowance
Commissions and Bonuses
Special Allowances such as Transport etc.