Job Summary:

As a Lounge Supervisor at our organization, you will be responsible for ensuring the smooth operation of our lounge, providing exceptional customer service, and leading a team of lounge staff. Your primary focus will be on maintaining a welcoming atmosphere, overseeing daily operations, and assisting in managing customer relations.

Key Responsibilities:

• Oversee lounge operations, ensuring smooth and efficient service.
• Train, mentor, and evaluate lounge staff, fostering a positive and collaborative environment.
• Handle guest concerns, ensuring their needs are met and providing solutions to any issues.
• Collaborate with the management team to design and implement promotional events and special offerings.
• Manage inventory, including ordering and restocking supplies as needed.
• Ensure compliance with health, safety, and hygiene standards.
• Assist in financial tasks such as setting budgets, monitoring expenses, and providing input on pricing decisions. Stay updated on industry trends, ensuring that the lounge offers a contemporary and competitive experience to guests.

Qualifications:

• Minimum of [5 years] experience in a supervisory role within the hospitality industry.
• Strong understanding of lounge or restaurant operations.
• Excellent communication and interpersonal skills.
• Ability to lead a team and manage conflict effectively.
• Knowledge of health and safety regulations.
• Proficiency with point-of-sale software and other relevant technology.
• Strong problem-solving skills and the ability to think on your feet.
• Flexibility to work evenings, weekends, and holidays as required.