As a Lounge Supervisor at our organization, you will be responsible for ensuring the smooth operation of our lounge, providing exceptional customer service, and leading a team of lounge staff. Your primary focus will be on maintaining a welcoming atmosphere, overseeing daily operations, and assisting in managing customer relations.
- Oversee lounge operations, ensuring smooth and efficient service.
- Train, mentor, and evaluate lounge staff, fostering a positive and collaborative environment.
- Handle guest concerns, ensuring their needs are met and providing solutions to any issues.
- Collaborate with the management team to design and implement promotional events and special offerings.
- Manage inventory, including ordering and restocking supplies as needed.
- Ensure compliance with health, safety, and hygiene standards.
- Assist in financial tasks such as setting budgets, monitoring expenses, and providing input on pricing decisions.
Stay updated on industry trends, ensuring that the lounge offers a contemporary and competitive experience to guests.
- Minimum of [5 years] experience in a supervisory role within the hospitality industry.
- Strong understanding of lounge or restaurant operations.
- Excellent communication and interpersonal skills.
- Ability to lead a team and manage conflict effectively.
- Knowledge of health and safety regulations.
- Proficiency with point-of-sale software and other relevant technology.
- Strong problem-solving skills and the ability to think on your feet.
- Flexibility to work evenings, weekends, and holidays as required.