Position: Lead Apartment Coordinator

Location: Asokoro, Abuja

Salary: NGN1M monthly (Gross)

Employment Type: Full-Time

 

Job Summary

We are seeking an experienced and proactive team lead to oversee and enhance our serviced apartment operations. The ideal candidate will possess a robust background in hospitality management, with expertise in hotel and apartment operations, client relations, and security management. This role requires a strategic thinker with excellent communication skills, capable of driving excellence in service delivery and fostering relationships with high-profile clients and security agencies.

Key Responsibilities:

  • Oversee day-to-day operations of our serviced apartments, ensuring seamless functionality and high service delivery standards.
  • Lead, train, and manage a team of hospitality professionals, fostering a culture of excellence and continuous improvement.
  • Develop and maintain strong relationships with high-profile clients, understanding their needs, and ensuring their expectations are met with the highest standards of service.
  • Identify and pursue opportunities to attract and retain high-profile clients, including corporate partnerships and strategic alliances.
  • Collaborate with security agencies to implement and maintain effective security protocols, ensuring the safety and security of guests and property.
  • Monitor and evaluate the quality of services provided, promptly addressing any issues or concerns to maintain exceptional standards.
  • Develop and execute marketing strategies to enhance the visibility of our serviced apartments and attract responsible, high-profile clients.
  • Oversee the budgeting and financial performance of the properties, ensuring cost-effective operations and maximizing profitability.
  • Ensure compliance with all relevant regulations, including health and safety, security standards, and hospitality industry best practices.
  • Represent the company at events and functions, building and maintaining a positive public image and fostering strong relationships with community stakeholders.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Advanced certifications or degrees in hospitality management are a plus.
  • Minimum of 5 years of experience in hospitality operations, with a proven track record in managing hotels or serviced apartments. Experience in handling high-profile clients and security management is desirable.
  • Strong leadership and team management skills.
  • Excellent client relationship management and interpersonal skills.
  • Proficiency in hospitality management software and systems.
  • Effective communication and negotiation abilities.
  • Strong analytical and problem-solving skills.
  • In-depth understanding of hospitality operations, including front desk management, housekeeping, and maintenance.
  • Knowledge of local and regional market trends and client expectations.
  • Strategic thinker with the ability to drive business growth and operational excellence.
  • High level of professionalism and discretion in handling sensitive information.
  • Strong organizational skills with the ability to manage multiple priorities.

Benefits

  • Travel benefits
  • Medical Coverage
  • Annual Leave
  • Pension
  • 13th Month Salary
  • Vacation allowance
  • Commissions and Bonuses
  • Special Allowances such as Transport etc.