Service Manager

Minimum Qualifications:

• Bachelor’s degree in Mechanical Engineering, Automotive Technology, or a related field.
• Certifications in PMP, COREN, NSE or related professional body.

Experience:

• Minimum of 10 years of experience in automotive service, with at least 3 years in a leadership role.

Skills:

• Strong knowledge of automotive service practices and repair techniques.
• Excellent technical, analytical, and problem-solving skills.
• Proficiency in service management software and Microsoft Office Suite.
• Strong leadership and communication skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of the Nigerian automotive market and service practices is an advantage.

Role Description: The Service Manager will oversee and manage all service activities within our automobile company. This role is crucial for ensuring high-quality vehicle maintenance, repair services, and overall customer satisfaction. The ideal candidate will have strong leadership abilities, excellent technical skills, and extensive experience in the automotive service industry.

Key Responsibilities:

• Service Operations Management:

  • Develop and implement service strategies to ensure efficient and effective operations.
  • Oversee daily service activities, including maintenance, repairs, and diagnostics.
  • Ensure timely and accurate completion of all service jobs.

• Customer Service Management:

  • Ensure exceptional customer service is provided at all times.
  • Address customer inquiries and resolve any service-related issues promptly and professionally.
  • Foster a welcoming and engaging environment for customers.

• Team Leadership:

  • Lead and mentor the service team, providing guidance and support to achieve departmental goals.
  • Conduct performance reviews and identify development opportunities for team members.
  • Foster a collaborative and high-performance culture within the team.

• Quality Control:

  • Implement and monitor quality control processes to ensure all service work meets company standards.
  • Conduct regular audits and inspections to maintain high service quality.
  • Address any quality issues promptly and implement corrective actions.

• Inventory Management:

  • Work closely with the inventory management team to maintain optimal stock levels of spare parts and tools.
  • Monitor inventory usage and coordinate with suppliers to prevent stockouts.
  • Maintain accurate records of all service inventories.

• Budget and Cost Management:

  • Develop and manage the service department budget to ensure cost-effective operations.
  • Track and report on service expenditures, identifying opportunities for cost savings.
  • Implement cost reduction initiatives without compromising service quality.

• Compliance and Risk Management:

  • Ensure compliance with all relevant regulations, standards, and company policies.
  • Identify and mitigate service-related risks, including safety and quality issues.
  • Implement measures to safeguard tools and equipment against theft, damage, or loss.

• Technical Support:

  • Provide technical support and guidance to service technicians.
  • Stay updated on the latest automotive technologies and repair techniques.
  • Conduct training sessions to enhance the technical skills of the service team.