Supermarket Supervisor

Job Title: Supermarket Supervisor

Job Type: Full-Time
Number of openings: 2

Job Summary:

We are looking for a motivated and detail-oriented Supermarket Supervisor to oversee daily store activities and support department teams in achieving operational excellence. The ideal candidate will ensure smooth store functioning, maintain high levels of customer service, and assist in team supervision, stock control, and store presentation.

Key Responsibilities:

• Assist the Store Manager in the day-to-day operations of the supermarket.
• Supervise front-line staff, including cashiers, shelf stockers, and department assistants.
• Ensure shelves are fully stocked, clean, and well-presented.
• Monitor inventory levels and report shortages to management.
• Coordinate shift schedules, manage attendance, and ensure adequate floor coverage.
• Handle customer inquiries and complaints professionally and promptly.
• Enforce company policies, procedures, and health & safety standards.
• Support new staff onboarding and training as required.
• Assist with opening and closing procedures.
• Promote a clean, organized, and customer-friendly store environment.

Qualifications:

• Previous experience in a retail or supermarket environment (1–3 years preferred)
• Leadership or supervisory experience is a strong advantage
• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Basic computer literacy (POS systems, MS Office)
• Ability to work flexible shifts, including weekends and holidays

Education:

• HND/B.Sc. in Business Administration/Management, Retail Management, or a related field preferred
• Additional training in retail, customer service, or management is a plus